We're here to help
Contacts
Have a question about an order, a product or a partnership? Pick the channel that suits you — we reply during working hours.
How to contact us
- Phone+7 (800) 000-00-00Orders, delivery and returns
- Buyer supportsupport@example.comQuestions about products and purchases
- For sellers and brandssellers@example.comBrand onboarding and partnerships
- Addressг. Москва, ул. Примерная, д. 1Office and order pickup point
Write to us
Leave your name and phone — we will call back and help.
The short version
How fast do you reply?
During working hours, usually within the day. Requests sent over the weekend are handled on the first working day.
How do I ask about my order?
Call or email support and include your order number — that helps us find it faster.
I want to sell on the marketplace. Where do I start?
Email our seller team: we'll explain the terms, item moderation and onboarding.
Where do I write about advertising or partnerships?
The same seller and brand email — we'll forward your request to the right team.
Still no answer?
Call or write to us — we'll help with an order, a product or a partnership.